Basic Return Policies
Please do not ship any products back until your Return Merchandise Authorization (RMA) is approved (you will receive a confirmation email or phone call from a customer service representative). To obtain an RMA number, please complete the Returns and Exchanges Form.
You can return your items for a refund, exchange, or credit within 30 days of purchase with your RMA, and either your original receipt, packing slip or email confirmation to us; for local delivery orders, call 1-800-260-9809. Any non-defective returns may be subject to a 15% restocking fee. No refunds will be issued after 30 days.
After 30 days from purchase, the product may only be returned if it is defective. All remanufactured and compatible products are guaranteed from defects for a period of 12 months from date of purchase subject to conditions listed below. No returns will be accepted after one year.
The RMA number is valid for 30 calendar days from the date of issue. Please return your package promptly to ensure timely refunds or replacements.
Please note that all returned cartridges must be at least 70% full to be accepted. Unfortunately, in our experience some people have used the entire cartridge and then sent it back asking for a refund. If a returned cartridge is less than 70% full, we will notify you by email. If you want the cartridge back, we can ship it at your expense, as long as it is claimed within 15 days from the date you were notified.
Estimated print yields are not a guarantee of minimum life and are not covered under warranty or return policy, but are provided to assist in supplies planning. Actual usage should be used to establish the life of the supply product in each user's specific application. Many factors, such as print coverage per page, paper type and size, model type and environmental conditions can affect supply life. The page yield is just an approximation of the number of standard pages that can be printed with one cartridge, usually measured at 5% page coverage. 5% coverage is a standard 8.5 x 11 inch page with a light letterhead, address and three paragraphs of text double spaced. If you print mixed text and graphics or WebPages your page coverage is closer to 15% and therefore the number of pages printed with each cartridge will be less. If you are printing photos your page coverage is close to 100% and the number of printed photos will be much less than the amount the number of pages you would be able to print if you were just printing standard text documents.
Return Policy of Defective Compatible and Remanufactured Items
If the return date is within 30 days from the date of purchase, you can return the items for a refund (minus the original shipping charges) or request a replacement. Laser Cartridge Plus will pay for the return shipping via Pre-paid FedEx or UPS label.
In case the FedEx or UPS service is not valid for your location, you will have to return the items at your expense and then fax the receipt to 1 (479) 890-5862 including the tracking number and your RMA number. We will reimburse your return shipping cost up to $15.95. This only applies if the return date is within 30 days from the purchase date.
If the return date is after 30 days from the date of purchase, you can return the items for an exchange (minus the original shipping charges) or request a replacement. Laser Cartridge Plus will pay for the return shipping via Pre-paid FedEx or UPS label for defective returns. Laser Cartridge Plus will not pay for the return shipping on a non-defective return. You will be responsible for shipping the items back after receiving an RMA.
Please double box your returned item(s). This means return your item in the original box, that is enclosed inside another box made for shipping (like a brown box). This will help protect the original packaging as well as the product to arrive to us safely. The RMA number must be written on the outside shipping box, not the actual product packaging.
It is advised to ship via a traceable method such as FedEx, UPS or USPS and keep a copy of the tracking number. Please email the tracking number once available to orders@lasercartridgeplus.com. If the package is lost or not delivered to us, we will not be able to issue the refund.
Replacement options:
You will have to elect one of the following methods for replacing your products:
1. Return the defective product and we will ship your replacement free of charge after receiving and inspecting your returned product.
2. If you need a replacement urgently, you can choose to pay for the replacement product (with free shipping) and we will credit the same amount after inspecting your returned item. This is a security measure in order to make sure that the product is returned.
Please note that the shipping method for the replacement order will be the same as that selected in the original order.
Returns of Non-Defective Compatible, Remanufactured, and OEM (Brand New) Items
All non-defective products (items ordered incorrectly, items no longer needed, printer broke, etc.) must be returned in the original packaging in as-new condition, that is, unopened and unused.
If the return date is within 30 days from the date of purchase and the items are unopened, you can return them for a refund (minus the original shipping charges). All non-defective returned items are subject to a 15% restocking fee. Our vendors do not allow us to return non-defective items after 30 days and they charge us a 15% restocking fee.
If the return date is after 30 days from the date of purchase, you cannot return the items for a refund. We will consider letting you return the item for credit towards another item, only if the product is in the original packaging in as-new condition, which is unopened and unused.
Laser Cartridge Plus will not pay for the return shipping cost. All non-defective items must be returned by the customer at their expense once the RMA is approved (you will receive a confirmation email or phone call from a customer service representative).
Please double box your returned item(s). This means return your item in the original box, that is enclosed inside another box made for shipping (like a brown box). This will help protect the original packaging as well as the product to arrive to us safely. The RMA number must be written on the outside shipping box, not the actual product packaging.
It is advised to ship via a traceable method such as FedEx, UPS or USPS and keep a copy of the tracking number. Please email the tracking number once available to orders@lasercartridgeplus.com. If the package is lost or not delivered to us, we will not be able to issue the refund.
The RMA number is valid for 30 calendar days from the date of issue; after this period the RMA will be closed and cannot be reopened.
Returns of Defective OEM/Original Items
Name brand OEM (original equipment manufacturer) items are covered by the respective manufacturer's warranty. We do not guarantee or accept returns of defective OEM products. If you encounter problems or receive a defective item, please contact the manufacturer for their return procedure. There should be information inside the box on what the customer needs to do to request an exchange from the OEM.
Wrong Items Shipped
If you believe you have received the wrong product, call us at 1-800-260-9809. Sometimes the case may be that you have received a "universal cartridge" that has been modified / retro-fitted to fit more than one machine, but only go by one part number, instead of the one you might expect. Just give us a call before you open it, and have your printer model handy, and we can find out if the product is the correct one or not.
Also, if your cartridge model is not on the box (HP LaserJet 1320) it does not necessarily mean you received the incorrect cartridge. Many cartridges fit numerous machines, and there isn't room on the box to put all the printer models that it is compatible with. If you are unsure, just call us at 1-800-260-9809 and we can double check for you. Have your cartridge part number on the product you received as well as your printer model for us, so we can help you right away when you call.
You have 30 days from the date of the purchase to initiate a return authorization request. To obtain an RMA, please complete the Returns and Exchanges Form. Once the RMA is processed, you will receive a pre-paid FedEx or UPS label via email to return the incorrect item at our expense. We can either send you a replacement at no cost or issue a refund.
Please double box your returned item(s). This means return your item in the original box, that is enclosed inside another box made for shipping (like a brown box). This will help protect the original packaging as well as the product to arrive to us safely. The RMA number must be written on the outside shipping box, not the actual product packaging.
Shipping Damage Returns
If your shipment is delivered damaged, please initiate a return authorization request within 5 business days from receipt of the package. Do not throw away or alter the product or packaging; we will need a picture of the damage package in the same condition as it was received to properly establish that the damage was due to shipping. We will not accept claims for shipping damage if any of the contents or packaging have been altered or discarded. Depending on the carrier used to ship your order, we will process the damage claim in one of two ways:
For some claims, we will have to contact the shipping company and file a claim. They will schedule a pickup from the customer's location for inspection of the package.
For some other claims, we will process a return authorization for you to send the package back to our warehouse following the normal return procedure.
After we are able to properly establish that the product was damaged during shipment, Laser Cartridge Plus will replace the products based on return policy.
Lost Orders and Wrong Addresses
If the tracking number for your package shows no activity or delivery confirmation, it is possible that the shipment is still in transit or out for delivery. Packages are not always scanned at every facility they go through during shipment, so you may not see any updates for a few days.
If it has been more than 5 business days without an update, please contact our Customer Service at 1-800-260-9809. We will contact the shipping company and put a tracer on the package. They will investigate and get back to us with an update within 2 business days.
If the package is not found after the tracer, a claim has to be filed. Laser Cartridge Plus will file the claim and continue to follow-up until the package is delivered or declared lost. Once the claim is accepted by the shipping company, we will be able to either issue a refund or send you a replacement at no cost.
However, when the tracking number shows a package was delivered (and signed for when it is required) and was shipped to the correct address, no claim can be filed and we can neither send a replacement nor issue a refund. Please check with other people in your office, as they may have signed for your package.
If a shipment is returned to our warehouse for some reason (the shipping address is incorrect, the shipping method was chosen incorrectly, the carrier is unable to locate the recipient, etc.), we will contact you to confirm any information that is necessary to reship your package.
When are Refunds/Replacements Processed?
Once the returned items are received, we will inspect them and process the refund or replacement order. Our normal turnaround time is 5 business days.
If you requested a refund, your original payment method will be credited. Please allow an additional 3-4 days to see the credit reflected on your card statement.
Our goal is to provide you with the best customer service to ensure a pleasurable buying experience! We have an open rating of 100% on customer satisfaction and overall performance with over 15 years in the toner and ink manufacturing industry. We approach the world wide web as an opportunity to offer our products to a much wider audience through the internet community. Call us toll-free and speak with a customer representative at: 1-800-260-9809 from 8am until 4:00pm Monday thru Friday Central Daylight Time (CDT).
