For questions related to your order status and shipping questions, please visit our Shipping Information page.
For questions related to MICR Toner and Check Printing, please refer to our FAQ about MICR Toner page.
FAQs
What is a Compatible cartridge?
Compatible cartridges and supplies (also known as generic) are manufactured by third party companies (companies other than the original maker of your equipment) which specialize in after-market products.
Compatible inkjet cartridges; laser, copier and fax toners are either 100% new or are remanufactured (rebuilt/refurbished from and original cartridge) with new parts and are backed with 100% guarantee.
All cartridges are specially engineered to meet the highest standards of quality, reliability and exceptional yields that meet or exceed your machine manufacturer's standards, and offer high-quality printing results.
The use of compatible replacement cartridges and supplies does not void Printer Warranty.
Will I see a difference between new/OEM (Original Equipment Manufacturer) cartridge versus compatibles / remanufactured?
NO, cartridges are remanufactured to OEM specifications. This means that quality, performance, and yield (page count) are equal to or better than OEM. Before a cartridge is delivered, it undergoes a series of rigorous tests to ensure quality.
Remanufactured / compatible cartridges are virtually indistinguishable from OEM.
What is remanufacturing?
Remanufacturing is reusing and refilling ink and toner printer cartridges so they can be used again. Used cartridges are collected from consumers and businesses, and sorted by remanufacturers. The cartridges are disassembled and cleaned, and any necessary replacement parts are added. High-quality toner or ink is added, and the cartridges are tested and packaged for distribution.
Remanufactured cartridges contain high-quality components, and give excellent printing results. More than 3 million companies around the world already rely on these quality products for their printing needs. They trust the quality and reliability of remanufactured cartridges for their day-to-day printing needs as well as for their most important projects.
Our company doesn't just refill cartridges. Our remanufacturing process starts by completely disassembling the cartridge down to just the plastic case. Then we thoroughly clean the cartridge and replace old parts with brand new components that make the cartridge meet or exceed OEM (Original Equipment Manufacturer) Standards. We fill our cartridges with the maximum amount as well as the best toner suited for your printer, copier or fax. We then test every cartridge by printing several test pages in an actual printer and check for any image defects, odd sounds and overall quality. When the cartridge passes our quality control department, it is then packaged air-tight assuring that you will get crisp, good-looking text with quality that shows page after page. You end up with a compatible cartridge that has all new components in it that will give you quality and let you keep 50% of your normal printing costs.
Remanufactured cartridges are an economical alternative to expensive new brand-name cartridges.
All cartridges are specially engineered to meet the highest standards of quality, reliability and exceptional yields (number of pages you can print /copy) that meet or exceed OEM standards, and offer high-quality printing results.
What does OEM mean?
OEM - Original Equipment Manufacturer. Example: Canon, Brother, HP, etc. - Genuine name brand.
Are your Inkjet cartridges new or remanufactured?
All Brother and Canon compatible inkjet cartridges are 100% new. Most of our Lexmark and HP inkjet cartridges are refilled/remanufactured. We also sell some brand new OEM HP ink cartridges. Read the product description to see if it is a genuine or compatible/remanufactured cartridge.
What happens if I experience a print quality issue?
Visit our Troubleshooting section on this page for more information and help. If a cartridge does not meet your expectations, simply notify us within 30 days of purchase and we will replace your cartridge, or we will simply refund your money upon receipt of the product.
How do I know I am getting the same amount of toner and from a Remanufactured cartridge compared to a new one?
Toner type and quantity (in grams) is dependent upon printer / cartridge model. Remanufacturers use precise toner dispensing systems called PerFil to accurately fill each cartridge with the OEM specified amount of toner. Therefore, a remanufactured / compatible cartridge will yield the same as an OEM cartridge at industry standard 5% page coverage (standard business letter). Peak performance can be achieved by adjusting the density setting and / or resolution on your printer. Also, sometimes our compatible/remanufactured cartridges have more ink in them than the original OEM, depending on the model.
Does using Compatible/Remanufactured cartridges put your printer at risk?
No, the use of non-OEM cartridges does not affect your equipment or its warranty. It is actually against the law to threaten a customer that the manufacturer will void your warranty if you use someone elses cartridges in your printer. It is referred to as "product linking." For more information, google the term "Magnuson-Moss Act".
Most calls we receive about "cartridge problems" ultimately turn out to be printer maintenance or repair problems, or computer or networking issues and end up being nothing to do with the cartridge. If you have trouble, try restarting your computer and turning off and on your printer as a first step.
Do you deliver Worldwide?
No. We currently deliver to the Continental USA only.
How can I pay for my purchase?
We accept all forms of payments which include Visa, Mastercard, American Express, and Discover credit cards, ECheck & Paypal, . If you are needing to pay a different way, please call toll free: 1-800-260-9809 M-F 8:00am - 4:00pm Central Daylight Time (CDT).
When will my order ship out?
We ship everything within 1 business day after payment is received. You should receive an email with tracking number within 1 business day also. If you use Hotmail or Yahoo Mail, etc., make sure to look into your spam folder. If still can't find it, please call toll free: 1-800-260-9809 M-F 8:00am - 4:00pm Central Daylight Time (CDT).
My printer's model does not show on the box, did I get the wrong ink?
Most of the time not, unless we send you the wrong model of ink, please check the model # of the ink to confirm. The box of the ink cartridge only shows an sample of compatible printers, not all of the printers, since there are a large amount and not enough room to fit them all.
TROUBLESHOOTING
I have put in a Canon or Brother ink cartridge but no ink comes out (or it prints out with white lines), please help?
First, make sure you have pulled off the silver or yellow tape (DO NOT REMOVE THE COPPER CIRCUIT BOARD) that seals the air hole on the cartridges before installing the cartridge into the printer (which is different then original Epson, Canon, or Brother cartridge that you install before removing the tape.) If you have already installed the ink cartridges into the printer before removing the silver or yellow tape, you need to take out the cartridge, wait 5 minutes, so the air pressure can balance out, then reinstall the ink cartridge back into the printer. Some cartridges may have a small clear circle tape that sealed the ink hole (which is the same size of the hole and hard to see if you didn't pay attention) you may need to remove that if you experience printing problem.
The print quality is not good, is there something I should set?
To ensure best printing results, please run nozzle check and print head alignment after installation on ink cartridges. If nozzle-check results are not satisfactory, please run nozzle cleaning or head cleaning a couple more times or until it's okay. Please note that any inkjet printer that has the printheads built into the printer, and not on the ink tank cartridge itself, will dry out if the printer hasen't been used for awhile. If you haven't used your printer that has printheads built into the printer for six months or more, you may not be able to clear up your printheads completely and may want to consider buying another printer. Give us a call at 1-800-260-9809 if you still have problems after following these instructions.
How can I get dried ink out of my print head so I can print again?
Place the clogged cartridge in about 1/4 - 1/2 inch of warm water or windex for a few minutes. When ink starts to slowly leak out, take the cartridge out of the water or windex and dry it off COMPLETELY using a soft cloth or paper towel. Push the printhead against the paper towel to see if the ink startes coming out. Then place it back in your printer and run the print head cleaning utility that comes with your printer software. You may have to run this 2-4 times before printing quality is reestablished.
I am getting an error that I have installed the "wrong cartridge" or "bad circuit board"?
Verify that the ink part # you ordered matches the number in your printer manual. If so, your circuit board has quit working, as can happen, and you will have to buy another cartridge or get a replacement. If you have purchased an ink cartridge from us that isn't printing correctly, or is giving an error message of "wrong cartridge" then the circuit board has probably quit working. If you cartridge needs replacing, give us a call at 1-800-260-9809 and we will take care of it for you.
I just installed a new refilled, compatible or remanufactured cartridge in my printer, but it still shows the cartridge is empty?
After installing the new cartridge, please turn the printer off for 30 seconds, and then turn it back on to reset the printer. Also, when installing the cartridge, if it asks if the cartridge is "New" or "Old", make sure to tell it "New" to reset the ink counter. If you have already installed the cartridge and are getting this error, take it back out and repeat the steps above.
INSTRUCTIONS Have a question about how to install your remanufactured ink cartridge? Click on the cartridge manufacturer below:
HP #15 (C6615DN) HP #17 (C6625DN) HP #20 (C6614DN) HP #23 (C1823D) HP #49 (51649A) HP #78 (C6578A) HP #92 (C9362WN) HP #93 (C9361WN) HP #94 (C8765WN) HP #95 (C8766WN) HP #96 (C8767WN) HP #97 (C9363WN)
